Customer Service

Frequently Asked Questions

Select a Question/Topic below to get help.

If you can't find an answer to your question, email Customer Service at or fill out an online form here.


When will my credit card be charged?


How will the charge appear on my credit card?


Do I have to pay sales tax?


I need a copy of my invoice.


What address should I enter in the billing information screen?


How do I enter a shipping address?


Should I put spaces or dashes in the credit card number?


Why are you not accepting my credit card?


How do I start a new order?


If I select gift wrap, will all of the items on my order be wrapped in one box?



Has my order shipped?


How long will it take my order to arrive?


When do I need to have my order placed for expedited shipping?


How do I track my order?


Do you ship to my country?


When will my backorder ship?


Can I change my shipping address?


How do you calculate shipping charges?


How do I cancel my order?



What is your privacy policy?



What is your Refund Policy?


How do I cancel my order?


How do I request a refund?


When will the credit appear on my credit card?



Where is Caldrea based?


Contact Customer Service


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